Companies need smarter, faster, more agile operations to thrive in volatile and unpredictable environments. At ConGlobal, we believe that future-focused terminals can balance the evolving expectations of customers, employees, investors, and others, fuel profitable growth, and deliver transformation with the right business outcomes.
Join Seana Fairchild as she digs into the challenges every terminal and yard faces and how experts join us to combine human ingenuity, experience, and innovative tech and deliver unprecedented solutions that lead the way.
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Current Episode
Description
Join host Seana Fairchild and dive deep into the world of customer experience with Barry LaBov, Founder and CEO of LABOV Marketing, Training and Communications, Marsel Oxhaku, VP of Enterprise Accounts at ConGlobal, and Chelsey Linden, AVP of Commercial Strategy & Support at ConGlobal. In this episode, we explore how customer experience shapes business strategy, the role of technology in CX transformation, and how feedback can drive innovation and operational improvements.
Key Takeaways
- The Importance of Customer Experience: Why more than 45% of businesses are prioritizing CX over product and pricing.
- Creating Differentiation: Barry LaBov’s insights on what makes a brand unique and how companies can stand out through customer experience.
- Aligning with Customer Needs: Marsel Oxhaku shares how ConGlobal’s customer experience strategy adapts to meet the diverse needs of their enterprise clients.
- Strategic Integration of CX: Chelsey Linden discusses how customer experience influences commercial strategy and support at ConGlobal.
- The Role of Technology: Learn how AI and machine learning transform brand development and enhance customer experiences.
- Overcoming CX Challenges: Practical advice on tackling common customer experience challenges and leveraging feedback to create positive outcomes.
Contact
If you’d like to be a guest on the Future-Focused Terminal contact us at social@conglobal.com.
